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Love is in the Airmail

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KLM

On Valentine's Day, many messages look the same

A Valentine’s participación campaign where users create personal messages through a guided interacción, turning a shared moment into something individual.

Quick glance stats

67

Countries across the globe where advertising is active

12

languages used for localized content

1000+

campaigns launched on an annual basis

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El reto

A message only works if it feels like it was meant for you.

Valentine’s campaigns often rely on familiar formats. Pre-written messages, small variations, predictable outcomes.

But people are not looking for templates when they write to someone they care about.They want something that feels personal, even if they don’t know how to say it themselves. At the same time, scale matters. A single message needs to work for thousands of people, without becoming generic.

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El concepto

Love is in the Airmail was built as a simple interacción with a personal outcome. Users were guided through a short conversation. A few questions about the person they had in mind. From there, a message took shape.

The system combines structure with variation. Input gives direction, while the output remains unique.

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Results

Love is in the Airmail turned a familiar moment into something people could actively take part in IInstead of choosing a message, people created one. Each output reflected a different relationship, tone, and intention. The experience reached a wide audience in a short time, with thousands of people generating and sending their own messages.

More importantly, it shifted the role of the campaign. From something you see, to something you use.

Aquí es donde empieza lo interesante.

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